Terms and conditions

These Terms and Conditions govern the provision of dental laboratory services and products by Tijger Dental Studio (hereinafter referred to as “the Laboratory”) to its clients, including other Dental Technicians (that may not provide a specific type of service), Dental Clinicians (Dentists), Periodontists, Prosthodontists, Oral and Maxillofacial Surgeons and Orthodontists (hereinafter referred to as “the Client”).

By submitting a case to the Laboratory, the Client agrees to be bound by these Terms and Conditions.

1. DEFINITIONS
Laboratory: Refers to Tijger Dental Studio.
Client: Refers to Dental Technicians (that may not provide a specific type of service), Dental Clinicians (Dentists), Periodontists, Prosthodontists, Oral and Maxillofacial Surgeons, Orthodontists submitting a case to the Laboratory.
Patient: Refers to the individual who will make use of the prosthesis being manufactured by the Laboratory.
Prosthesis: Refers to any dental appliance manufactured by the Laboratory, including, but not limited to, dentures, crowns, bridges, and removable partial dentures.
Case: Refers to the materials (impressions, models, prescriptions, etc.) and instructions provided by the Client to the Laboratory for the fabrication of a Prosthesis.
Medical Aid: Refers to any registered medical aid scheme in South Africa.
Medical Authorization: Refers to any pre-authorization or approval obtained from a Medical Aid for dental treatment.
Co-payment: Refers to the portion of the treatment cost that the Medical Aid member is responsible for paying, as determined by their Medical Aid.
COD (Cash on Delivery): Refers to payment being due immediately upon delivery of the Prosthesis.
Due Date: Refers to the date on which payment is due to the Laboratory, as specified in these Terms and Conditions or on the invoice.
Delivery: The point at which the Prosthesis is transferred to the Client or their designated representative. This may be upon collection by the Client, delivery to the Client’s premises, or handover to a designated courier, as agreed.

2. SCOPE OF SERVICES
2.1 Provision of Dental Prosthesis:
The Laboratory agrees to provide dental laboratory services, including the fabrication of Prosthesis, based on the specifications and materials provided by the Client.
2.2 Client-Provided Materials:
The Client is responsible for the accuracy and completeness of all materials provided to the Laboratory, including impressions, models, bite registrations, prescriptions, and any other relevant information.
2.3 Interpretation of Instructions:
The Laboratory will make reasonable efforts to interpret and follow the Client’s instructions accurately. However, the Laboratory shall not be held responsible for any errors or omissions in the Client’s original instructions. If there is an ambiguity, the Laboratory will attempt to clarify with the client.

3. MEDICAL AID PATIENTS
3.1 Medical Aid Registration and Direct Billing:
The Laboratory is registered with most major Medical Aids in South Africa and offers direct billing as a service to Medical Aid members. The Laboratory will submit claims directly to the relevant Medical Aid on behalf of the patient, where applicable.
3.2 Patient Responsibility for Short Payments:
The patient acknowledges and agrees that they are ultimately responsible for the full cost of the Prosthesis. In the event of a short payment by the Medical Aid (i.e., the Medical Aid pays less than the Laboratory’s invoiced amount), the patient shall be liable for the outstanding balance. The Laboratory will provide the patient with a copy of the Medical Aid remittance advice upon request.
3.3 Medical Authorization Does Not Guarantee Payment:
While the Laboratory may assist with obtaining Medical Authorization, the patient understands and agrees that Medical Authorization does not guarantee payment by the Medical Aid. The approval of a Medical Authorization is subject to the Medical Aid’s rules, benefits, and the member’s available funds at the time of claim.
3.4 Medical Aid Co-payments:
Any co-payments stipulated by the patient’s Medical Aid are due and payable to the Laboratory upon delivery of the Prosthesis. The Laboratory reserves the right to withhold delivery until the co-payment is received. The patient is responsible for informing the Laboratory of the correct co-payment amount.

4. NON-MEDICAL AID PATIENTS
4.1 Payment Before Delivery:
For non-medical aid patients, full payment for the Prosthesis is required prior to delivery, unless otherwise agreed in writing by the Laboratory. The Laboratory reserves the right to withhold delivery until full payment is received.

5. PAYMENT TERMS
5.1 No Down Payments:
The Laboratory does not require or accept any down payments for its services or products.
5.2 Strict Cash on Delivery (COD):
Unless explicitly stated otherwise in a written agreement between the Laboratory and a dental practice or practitioner, all invoices are strictly Cash on Delivery (COD). Payment is due immediately upon the Client taking possession of the completed Prosthesis.
5.3 Payment Methods:
The Laboratory accepts the following methods of payment:
5.3.1 Cash (ZAR).
5.3.2 EFT (Electronic Funds Transfer).
5.3.3 Credit/debit card].
Details for EFT payments will be provided on the invoice.

6. OVERDUE PAYMENTS
6.1 Responsibility for Outstanding Payments:
The client that submitted the case to the Laboratory is ultimately responsible for settling all invoices related to that case. This responsibility remains intact, even if the Prosthesis is ultimately for the benefit and use by the patient.
6.2 Liability for Legal Costs:
In the event that the Laboratory incurs any legal costs (including, but not limited to, attorney fees, collection agency charges, and court costs) to recover outstanding payments, the Client shall be liable for the reimbursement of all such costs on an attorney-client scale (or on a full indemnity basis, if permissible by law).
6.3 Interest on Overdue Accounts:
Any invoice that remains unpaid for a period exceeding thirty (30) calendar days from the Due Date will accrue interest at a rate of the South African prime interest rate plus three percent (3%) per annum, calculated monthly, from the Due Date until the date of full payment.

7. QUALITY AND LIABILITY
7.1 Material and Workmanship:
The Laboratory warrants that all prosthesis will be manufactured using quality materials and with reasonable skill and care, adhering to generally accepted dental laboratory standards.
7.2 Client Responsibilities and Acceptance:
7.2.1 Accuracy of Information:
The Client is responsible for providing accurate and complete information, including, but not limited to, impressions, models, bite registrations, prescriptions, and shade selection. The Laboratory is not responsible for any issues arising from inaccurate or incomplete information provided by the Client.
7.2.2 Inspection on Delivery:
The Client is responsible for inspecting the Prosthesis upon delivery to ensure it conforms to the prescription and is free from any visible defects.
7.2.3 Client Acceptance:
The Client’s use or delivery of the Prosthesis to a patient constitutes acceptance of the Prosthesis, and confirms that the Prosthesis meets the Client’s specifications.
7.3 Remakes and Adjustments:
7.3.1 Remake Policy:
The Laboratory will consider requests for remakes or adjustments due to Laboratory error (e.g., defects in materials or workmanship, or failure to comply with the original prescription) on a case-by-case basis. The Laboratory will provide its detailed remake policy upon request.
7.3.2 Client-Caused Remakes:
Remakes or adjustments necessitated by inaccurate impressions, models, or bite registrations; changes to the original prescription after commencement of work; or other factors beyond the Laboratory’s control will be charged at the Laboratory’s standard rates.
7.4 Limitation of Liability:
To the maximum extent permitted by law, the Laboratory’s liability for any loss or damage arising out of or in connection with the provision of its services and products shall be limited to the cost of the Prosthesis. The Laboratory shall not be liable for any indirect, consequential, or special damages, including, but not limited to, lost profits, loss of business, or incidental expenses.

8. DELIVERY AND COLLECTION
8.1 Delivery Arrangements:
Delivery arrangements will be agreed upon between the Laboratory and the Client. The Client is responsible for providing accurate delivery information and ensuring that appropriate arrangements are in place to receive the Prosthesis.
8.2 Delivery Timeframes:
The Laboratory will make reasonable efforts to adhere to agreed-upon delivery timeframes. However, the Laboratory shall not be liable for any delays caused by factors beyond its reasonable control, including, but not limited to, shipping delays, material shortages, or unforeseen production issues.
8.3 Risk of Loss:
The risk of loss or damage to the Prosthesis shall pass to the Client upon delivery, as defined in Section 1.

9. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Western Cape, South Africa.

10. AMENDMENTS
The Laboratory reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will be available on the Laboratory’s website (if applicable) or provided upon request. Continued use of the Laboratory’s services after any such amendments shall constitute acceptance of the revised Terms and Conditions.

11. ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between the Laboratory and the Client with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.

12. SEVERABILITY
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

By submitting a case to the Laboratory, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

USE OF OUR WEBSITE

1. INTRODUCTION
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.

2. COPYRIGHT NOTICE
2.1 Copyright © 2025 Tijger Dental Studio.
2.2 Subject to the express provisions of these terms and conditions:
2.2.1 We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and,
2.2.2 All the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. LICENSE TO USE OUR WEBSITE
3.1 You may:
3.1.1 View pages from our website in a web browser;
3.1.2 Download pages from our website for caching in a web browser;
3.1.3 Print pages from our website;
3.1.4 Stream audio and video files from our website; and,
3.1.5 Use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
3.5.1 Republish material from our website (including republication on another website);
3.5.2 Sell, rent or sub-license material from our website;
3.5.3 Show any material from our website in public;
3.5.4 Exploit material from our website for a commercial purpose; or
3.5.5 Redistribute material from our website.
3.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. ACCEPTABLE USE
4.1 You must not:
4.1.1 Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
4.1.2 Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
4.1.3 Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
4.1.4 Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
4.1.5 Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
4.1.6 Violate the directives set out in the robots.txt file for our website; or,
4.1.7 Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5. LIMITED WARRANTIES
5.1 We do not warrant or represent:
5.1.1 The completeness or accuracy of the information published on our website;
5.1.2 That the material on the website is up to date; or
5.1.3 That the website or any service on the website will remain available.
5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
5.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

6. LIMITATIONS AND EXCLUSIONS OF LIABILITY
6.1 Nothing in these terms and conditions will:
6.1.1 Limit or exclude any liability for death or personal injury resulting from negligence;
6.1.2 Limit or exclude any liability for fraud or fraudulent misrepresentation;
6.1.3 Limit any liabilities in any way that is not permitted under applicable law; or
6.1.4 Exclude any liabilities that may not be excluded under applicable law.
6.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
6.2.1 Are subject to Section 12.1; and,
6.2.2 Govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
6.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
6.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
6.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
6.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
6.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
6.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

7. BREACHES OF THESE TERMS AND CONDITIONS
7.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
7.1.1 Send you one or more formal warnings;
7.1.2 Temporarily suspend your access to our website;
7.1.3 Permanently prohibit you from accessing our website;
7.1.4 Block computers using your IP address from accessing our website;
7.1.5 Contact any or all of your internet service providers and request that they block your access to our website; and
7.1.6 Commence legal action against you, whether for breach of contract or otherwise; and/or
7.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

8. VARIATION
8.1 We may revise these terms and conditions from time to time.
8.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
8.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

9. ASSIGNMENT
9.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
9.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

10. SEVERABILITY
10.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
10.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

11. THIRD PARTY RIGHTS
11.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
11.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

12. ENTIRE AGREEMENT
12.1 Subject to Section 12.1, these terms and conditions, together with our Privacy Policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

13. LAW AND JURISDICTION
13.1 These terms and conditions shall be governed by and construed in accordance with South African law.
13.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

14. OUR DETAILS
14.1 This website is owned and operated by Tijger Dental Studio (Pty) Ltd.
14.2 Our registered office is at: 16 Cleveland St, Boston Est, Cape Town, 7530
14.3 Our principal place of business is at: 16 Cleveland St, Boston Est, Cape Town, 7530
14.4 You can contact us:
14.4.1 By using the contact details on our website on the Contact Us page; or,
14.4.2 Sending us an email at inquiries@tijgerdental.com